Patient Services Front Office Specialist

Hoag; Costa Mesa (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Hoag Medical Group in Costa Mesa, CA is seeking a Front Office Assistant to support patient flow and front desk operations in the outpatient clinics.

The role greets visitors, handles phones, collects copays, enters patient data, schedules appointments, and coordinates with clinical staff. Candidates should have strong typing, MS Office skills, and some front office experience.

The position may vary by department; confidentiality and compliance with healthcare procedures are essential.

Qualifications

• High School graduate or equivalent education and experience required.
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required.
• Clerical experience to include filing, calculator, and telephone skills required.
• Typing skills of minimum 35 WPM required.
• Minimum one (1) year’s medical front office or equivalent administrative experience required.
• Two years' (2) medical front office experience preferred.
• Working knowledge of medical terminology, anatomy required.
• Knowledge of healthcare database systems preferred.
• Understanding of insurance procedures preferred.
• Bachelor’s degree in healthcare-related field preferred.

Responsibilities

• Greets visitors and answers telephones.
• Collects Copays, close the Cash Drawer and prepare Month End deposits.
• Enter patient demographics and clinical information into the medical record.
• Compiles and prepares charts.
• Coordinate and execute patient scheduling including confirmations, cancellations and rescheduling.
• Communicate schedule changes promptly to locations and staff.
• Maintain patient confidentiality.
• Assist with scheduling and charges using department software.
• Order patient tests as directed by medical staff.
• Assist clinical staff with patients and families.
• Participate in continuous quality improvement.
• Other duties as assigned.

Skills

Typing 35 WPM

Front office experience

Medical terminology knowledge

Telephone handling

Education

High School diploma or equivalent

Bachelor’s degree in healthcare-related field

Tools

Microsoft Office Suite

Job description

Hoag Medical Group in Costa Mesa, CA is seeking a Front Office Assistant to support patient flow and front desk operations in the outpatient clinics.

The role greets visitors, handles phones, collects copays, enters patient data, schedules appointments, and coordinates with clinical staff. Candidates should have strong typing, MS Office skills, and some front office experience.

The position may vary by department; confidentiality and compliance with healthcare procedures are essential.