Front Office Assistant: Hoag Medical Group

Hoag; Costa Mesa (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Hoag Medical Group in Costa Mesa, CA is seeking a Front Office Assistant to support patient flow and front desk operations in the outpatient clinics.

The role greets visitors, handles phones, collects copays, enters patient data, schedules appointments, and coordinates with clinical staff. Candidates should have strong typing, MS Office skills, and some front office experience.

The position may vary by department; confidentiality and compliance with healthcare procedures are essential.

Qualifications

• High School graduate or equivalent education and experience required.
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required.
• Clerical experience to include filing, calculator, and telephone skills required.
• Typing skills of minimum 35 WPM required.
• Minimum one (1) year’s medical front office or equivalent administrative experience required.
• Two years' (2) medical front office experience preferred.
• Working knowledge of medical terminology, anatomy required.
• Knowledge of healthcare database systems preferred.
• Understanding of insurance procedures preferred.
• Bachelor’s degree in healthcare-related field preferred.

Responsibilities

• Greets visitors and answers telephones.
• Collects Copays, close the Cash Drawer and prepare Month End deposits.
• Enter patient demographics and clinical information into the medical record.
• Compiles and prepares charts.
• Coordinate and execute patient scheduling including confirmations, cancellations and rescheduling.
• Communicate schedule changes promptly to locations and staff.
• Maintain patient confidentiality.
• Assist with scheduling and charges using department software.
• Order patient tests as directed by medical staff.
• Assist clinical staff with patients and families.
• Participate in continuous quality improvement.
• Other duties as assigned.

Skills

Typing 35 WPM

Front office experience

Medical terminology knowledge

Telephone handling

Education

High School diploma or equivalent

Bachelor’s degree in healthcare-related field

Tools

Microsoft Office Suite

Job description

Front Office Assistant: Hoag Medical Group

and 6 more

Job Description

Primary Duties and Responsibilities

The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.

The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.

Qualifications

Education and Experience

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) years’ medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred

Certifications Required

1200-30203 HMG HB HHC 19582 Peds - BLS Required

Certifications Preferred

BLS Certification

Job Info

• Job Identification 130299
• Job Category Outpatient Clinics
• Job Shift Day
• Locations 2975 Red Hill Ave, Costa Mesa, CA, 92626, US