Front Office Assistant: Hoag Medical Group

Hoag Hospital Irvine; Costa Mesa (CA); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Hoag Medical Group seeks a Front Office Assistant to manage front desk tasks and support patient care in Costa Mesa. The role involves greeting patients, collecting payments, scheduling, and ensuring complete patient information is entered accurately.

Responsibilities include coordinating with clinics, maintaining confidentiality, and assisting staff as needed. Proficiency in MS Office and basic clerical skills are essential for daily operations.

Qualifications

• High School diploma or equivalent required.
• Typing 35 WPM required.
• Experience with front office or medical reception is preferred.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Greet patients and visitors professionally and answer phones.
• Collect copays and prepare deposits as needed.
• Enter patient demographics and clinical data accurately.
• Schedule appointments and communicate changes to staff.

Skills

MS Office Suite

Typing 35 WPM

Front desk operations

Customer service

Education

High School Diploma or GED

Bachelor’s degree in healthcare field preferred

Tools

Microsoft Office

Job description

Front Office Assistant: Hoag Medical Group

and 6 more

Job Description

Primary Duties and Responsibilities

The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.

The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.

Qualifications

Education and Experience

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) years’ medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred

Certifications Required

1200-30203 HMG HB HHC 19582 Peds - BLS Required

Certifications Preferred

BLS Certification

Job Info

• Job Identification 130299
• Job Category Outpatient Clinics
• Job Shift Day
• Locations 2975 Red Hill Ave, Costa Mesa, CA, 92626, US