Front Office Assistant: Hoag Medical Group

Hoag Health System; Costa Mesa (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hoag Health System in Costa Mesa, CA is seeking a Front Office Assistant to perform clerical duties, answer phones, greet visitors, collect copays, and enter patient information into the medical record. This role supports patient flow and coordinates scheduling with departments and referring offices.

You will use MS Office and department software, maintain patient confidentiality, and assist clinical staff as needed. A high school diploma and prior front office experience are preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ year of medical front office or administrative experience preferred.
• Typing speed of at least 35 WPM required.
• Proficient in Microsoft Office; familiarity with EHR systems.

Responsibilities

• Greet visitors and answer telephones in a courteous manner.
• Collect copays, close cash drawer, and prepare month-end deposits.
• Enter patient demographics and information into the medical record accurately.
• Coordinate and schedule patient appointments; confirm/cancel/reschedule as needed.
• Maintain patient confidentiality and support clinical staff as directed.

Skills

Typing 35 WPM

Clerical skills

Phone handling

Customer service

Education

High School Diploma or equivalent

Bachelor’s degree in healthcare-related field preferred

Medical front office experience preferred

Tools

Microsoft Office Suite

Medical office software

Electronic Health Records familiarity

Job description

Job Description

Primary Duties and Responsibilities

The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff. Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect Copays, close the Cash Drawer and prepare Month End deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient’s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay.

The position may work in various Departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.

Qualifications

Education and Experience

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) years’ medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred

Certifications Required

• 1200-30203 HMG HB HHC 19582 Peds - BLS Required
• 1200-50003-HMG NB HHC 500 Peds - BLS Required after 90 days after hire date

Certifications Preferred

• BLS Certification