Patient Services & Front Office Coordinator

Horizon Behavioral Health; Hinesville (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Horizon Behavioral Health in Georgia is seeking a Patient Services Specialist to manage the daily front-office activities and ensure HIPAA/OSHA compliance while delivering compassionate, high-quality patient service.

Responsibilities include registering patients, verifying demographics, collecting co-pays, scheduling appointments across multiple offices, handling calls, maintaining records, and protecting patient confidentiality with accuracy and care.

Qualifications

• 2+ years of medical office experience
• High school diploma or equivalent
• Ability to work independently and as part of a team
• Tactfulness
• Willingness to adapt to change
• Pleasant phone manner and voice
• Self-starter and dependable
• Ability to prioritize workload while staying flexible
• Confident, positive manner and appearance
• Customer service experience
• Proficiency in word processing, data entry, 10-key, telephone, and computer

Responsibilities

• Register and recognize patients on arrival.
• Verify current patient demographics.
• Collect co-pays and account balances.
• Check insurance for accuracy and perform eligibility checks.
• Maintain provider schedules to keep them fully booked.
• Answer multi-line phone system and direct calls.
• Check voicemail and distribute messages.
• Handle triage calls by messaging or directing to back office.
• Schedule appointments for multiple offices.
• Process medical records release and requests.
• Return patient calls and relay messages.
• Send follow-up reminder notices.
• Monitor front office supplies and notify when low.
• Maintain knowledge of services offered to patients.
• Explain office policies to patients as needed.
• Keep reception/waiting area clean and orderly.
• Post payments and process bank cards.
• Reconcile daily activity reports and batch day sheets.
• Shred patient information to comply with HIPAA.
• Follow HIPAA, OSHA, and compliance rules.
• Maintain front office quality assurance.
• Handle insurance, collections, and customer service issues.
• Maintain strict confidentiality and professional patient interactions.
• Deliver top-notch customer service to every patient.

Skills

Customer service

Team player

Self-starter

Phone etiquette

Flexibility

Work independently

Confident appearance

Prioritization

Education

High school diploma or equivalent

Job description

Horizon Behavioral Health in Georgia is seeking a Patient Services Specialist to manage the daily front-office activities and ensure HIPAA/OSHA compliance while delivering compassionate, high-quality patient service.

Responsibilities include registering patients, verifying demographics, collecting co-pays, scheduling appointments across multiple offices, handling calls, maintaining records, and protecting patient confidentiality with accuracy and care.