Patient Services & Front Desk Specialist — Vision Care

MyEyeDr.; Latrobe (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commission

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays

Associate discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator in Latrobe, PA to manage the front desk during check-in/out and deliver a personalized patient experience.

Training will be provided to learn about insurance options and patient education as part of the check-in/out process. You will support appointment confirmations, outreach in partnership with doctor availability, and multi-task across phone lines, greets, scheduling, and other office duties.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized and able to prioritize multiple tasks under pressure while delivering best-in-class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front Desk

Customer Service

Organization

Multitasking

Communication

Team Player

Computer Skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator in Latrobe, PA to manage the front desk during check-in/out and deliver a personalized patient experience.

Training will be provided to learn about insurance options and patient education as part of the check-in/out process. You will support appointment confirmations, outreach in partnership with doctor availability, and multi-task across phone lines, greets, scheduling, and other office duties.