Patient Services Front Desk Coordinator – Growth & Benefits

MyEyeDr; Falakto (AL); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Bonuses

Medical and dental coverage

Vision coverage

401K with company match

PTO from day one

Job summary

MyEyeDr. is hiring a Patient Service Coordinator to manage the front desk during check in/out, delivering personalized patient experiences and ensuring a smooth visit. Training provided to learn about the vision care industry and MyEyeDr. processes.

You will verify insurance, assist with appointment confirmations and outreach, handle multiple phone lines, greet patients and walk-ins, and support office staff duties as needed. Weekend/evening shifts required at times.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Computer savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Organized

Communication skills

Job description

MyEyeDr. is hiring a Patient Service Coordinator to manage the front desk during check in/out, delivering personalized patient experiences and ensuring a smooth visit. Training provided to learn about the vision care industry and MyEyeDr. processes.

You will verify insurance, assist with appointment confirmations and outreach, handle multiple phone lines, greet patients and walk-ins, and support office staff duties as needed. Weekend/evening shifts required at times.