Patient Experience Front Desk Specialist

Boston Eye Surgery and Laser Center; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Boston Eye Surgery & Laser Center in Boston is seeking a full-time Front Desk Representative to join our team. This 40-hour-per-week role will be based in our Boston office with occasional coverage in our Waltham center; typical schedule Monday through Thursday 6:30 am to 5:00 pm.

You will greet patients, check in, collect payments, answer calls, update demographics in EPIC, and support HIPAA compliance. The position requires strong customer service, attention to detail, and ability to work in a

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record.
• Collects patient payments and forwards to appropriate areas.
• Answers telephone from outside and in office callers, directs, take messages and provides information.
• Responsible for updating patient demographic information into the computer system after the patient admission.
• Maintains HIPAA compliance.
• Attends all in-services and staff meetings.
• Maintains work area in a neat and orderly manner.
• Performs related work as required.
• Cross training with other front desk employees.
• Responsible for maintaining completion and order of surgical chart for each patient. Ensuring all signatures and paperwork are complete. Completing Surgical EPIC checklist for each patient.
• Scanning surgical paperwork into EPIC.
• Responsible for all Op notes & Specimen reports including: obtaining signature from the MDs and scanning specimen reports into EPIC.
• Responsible for putting together check-in packets for surgical patients.
• Faxing surgery schedule to transcriptionist daily.
• Scans Surgical Insurance forms into EPIC.
• Print demographic info.
• Organizing subsequent surgery form for second eye patients.
• Daily fax machine clean up. Ensure that faxes are going to connect people. Dispose of any junk mail.
• Print up stickers and demographics for clinical staff when needed.

Job description

Boston Eye Surgery & Laser Center in Boston is seeking a full-time Front Desk Representative to join our team. This 40-hour-per-week role will be based in our Boston office with occasional coverage in our Waltham center; typical schedule Monday through Thursday 6:30 am to 5:00 pm.

You will greet patients, check in, collect payments, answer calls, update demographics in EPIC, and support HIPAA compliance. The position requires strong customer service, attention to detail, and ability to work in a