Patient Services Specialist — Medical Front Desk

Summit Health Management; Secaucus (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the team to ensure timely service. You will respond to questions with urgency and kindness, handling paperwork and insurance verification in a fast-paced setting.

The role requires excellent communication, a high school diploma or GED, and a friendly, can-do attitude. Experience in a busy service environment is preferred.

Qualifications

• High School Degree or GED required.
• Friendly, welcoming attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and fast keyboarding (55 wpm).
• Flexible/adaptable in a changing environment.
• Passion for helping others in healthcare.
• Ability to interact effectively with physicians, patients and staff.

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with completing paperwork.
• Scan, update and file medical records.
• Answer calls and inquiries promptly and politely.
• Process medical insurance information and verify eligibility.
• Coordinate with Billing on insurance questions.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Notify site manager of waiting times and patient inquiries.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Team player

Education

High School Degree or GED

Tools

Typing 55 wpm

Job description

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the team to ensure timely service. You will respond to questions with urgency and kindness, handling paperwork and insurance verification in a fast-paced setting.

The role requires excellent communication, a high school diploma or GED, and a friendly, can-do attitude. Experience in a busy service environment is preferred.