Front Desk Patient Services Specialist

Summit Health Management; North End (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD is seeking a Patient Service Representative (PSR) to warmly welcome patients, register them, and coordinate with the team to ensure timely patient turnaround across our sites. You will handle paperwork and ensure accurate data entry and communications with the Billing department as needed.

Responsibilities include verifying insurance, processing payments, and delivering exceptional service in a fast-paced healthcare setting.

Qualifications

• A High School Degree or GED required or equivalent.
• Welcoming attitude with patients and coworkers.
• Experience in high-volume/high-intensity service environment preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Proficient computer skills and typing speed ~55 wpm.
• Flexible/adaptable in a changing healthcare setting.
• Passion for helping others in healthcare.
• Ability to interact effectively with physicians, patients, and staff.
• Bilingual skills optional based on site location.

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient intake and appointments.
• Enter/update patient information in systems.
• Scan and file medical records as needed.
• Answer calls promptly and politely.
• Process insurance information and verify eligibility.
• Manage cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and inquiries.

Skills

Customer service

Verbal communication

Interpersonal skills

Multitasking

Bilingual

Education

High School Diploma or GED

Tools

Typing (55 wpm)

Computer proficiency

Job description

CityMD is seeking a Patient Service Representative (PSR) to warmly welcome patients, register them, and coordinate with the team to ensure timely patient turnaround across our sites. You will handle paperwork and ensure accurate data entry and communications with the Billing department as needed.

Responsibilities include verifying insurance, processing payments, and delivering exceptional service in a fast-paced healthcare setting.