Patient Services Front Desk Specialist (Branch)

Performance Home Medical; Olympia (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

AD&D

401k

Employee Assistance Program

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated Branch Office Specialist (Front Desk) to join our Customer Service Team. This full-time role requires reliable, detail-oriented individuals who can multitask in a fast-paced healthcare environment.

The position involves front desk duties, checking in patients, understanding insurance details, and providing courteous support to patients, referral sources, and providers. Training is provided and travel within a 50-mile radius may be required.

Qualifications

• Must be responsible, reliable, detail oriented and able to multitask in a fast-paced environment.
• Healthcare customer service experience is a plus but not required.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, questions about equipment or inquiries.
• Understand insurance coverage criteria to dispense accurate information to patients.
• Approach every patient professionally and courteously.
• Daily scanning tasks.
• Route and reconcile undetermined tickets.
• Answer incoming calls in a courteous and efficient manner.
• Perform other tasks as assigned by supervisor or manager.
• On-the-job training provided.

Skills

People skills

Phone etiquette

Multitasking

Detail-oriented

Healthcare customer service (preferred

Job description

Performance Home Medical is seeking a motivated Branch Office Specialist (Front Desk) to join our Customer Service Team. This full-time role requires reliable, detail-oriented individuals who can multitask in a fast-paced healthcare environment.

The position involves front desk duties, checking in patients, understanding insurance details, and providing courteous support to patients, referral sources, and providers. Training is provided and travel within a 50-mile radius may be required.