Patient Care & Office Support Specialist

Performance Home Medical; Chicago (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401k

Employee Assistance Program (EAP)

8 paid holidays

Job summary

Performance Home Medical in Chicago, IL is seeking a Branch Office Specialist to join our Customer Service team. This full-time role involves assisting patients, coordinating with clinicians, handling inquiries, and processing walk-in visits with attention to accuracy and empathy.

You will work in a fast-paced environment, require technical proficiency, excellent communication, and strong organizational skills.

Qualifications

• Technologically proficient with strong computer skills.
• Excellent communication skills, both verbal and written.
• Compassionate and empathetic with a commitment to patient care.
• Responsible and reliable with a quick learner.
• Team player in a professional environment.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, or questions.
• Understand insurance coverage criteria to dispense correct information to patients.
• Greet patients professionally and courteously.
• Daily scanning and routing of tickets.
• Answer incoming phone calls efficiently and courteously.
• Perform duties assigned by supervisor or manager.
• On-the-job training will be provided.

Skills

Tech savvy

Excellent communication

Detail oriented

Phone etiquette

Patient empathy

Multitasking

Problem solving

Organized

Tools

Computer skills

Job description

Performance Home Medical in Chicago, IL is seeking a Branch Office Specialist to join our Customer Service team. This full-time role involves assisting patients, coordinating with clinicians, handling inquiries, and processing walk-in visits with attention to accuracy and empathy.

You will work in a fast-paced environment, require technical proficiency, excellent communication, and strong organizational skills.