Branch Office & Patient Care Specialist

Performance-Home-Medical; Vancouver (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated Branch Office Specialist to join our patient‑focused Customer Service team in Washington. You will assist walk‑ins, handle re‑supplies, and address insurance questions with professionalism in a fast-paced environment.

The role requires strong communication, reliability, and the ability to multitask while providing empathetic service to patients, referral sources, and insurers. On‑site training is provided to ensure success.

Qualifications

• Experience in healthcare customer service is a plus but not required.
• Background in medical equipment preferred but training is provided.
• Excellent verbal and written communication skills.
• Typing speed of at least 30 words per minute.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, or questions about equipment.
• Understand insurance coverage criteria to provide accurate information to patients.
• Route and reconcile undetermined tickets; answer incoming calls efficiently.
• Operate phone systems and maintain professional, courteous communication.
• Schedule patient appointments and support clinicians as directed.

Skills

Customer service

Phone etiquette

De-escalation

Multitasking

Computer skills

Scheduling

Tools

CRM software

Job description

Performance Home Medical is seeking a motivated Branch Office Specialist to join our patient‑focused Customer Service team in Washington. You will assist walk‑ins, handle re‑supplies, and address insurance questions with professionalism in a fast-paced environment.

The role requires strong communication, reliability, and the ability to multitask while providing empathetic service to patients, referral sources, and insurers. On‑site training is provided to ensure success.