Patient Services & Branch Office Specialist

Performance-Home-Medical; Chicago (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

401(k) Plan

Employee Assistance Program

Paid Holidays

Job summary

Performance Home Medical is seeking a motivated Branch Office Specialist to join our Customer Service Team. You will assist with walk-in patients, manage check-ins for appointments and equipment, and coordinate with insurance providers to provide accurate information.

The role requires excellent communication, empathy, and strong computer skills in a fast-paced clinical support environment. On-site in Chicago, with comprehensive onboarding and training provided.

Qualifications

• Healthcare customer service experience is a plus, not required.
• Background in medical equipment is preferred but we will train the right candidate.
• Experience handling patient interactions by phone and in person is beneficial.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, or questions about equipment.
• Understand insurance coverage criteria to dispense accurate information.
• Maintain professional and courteous demeanor with patients and referral sources.
• Answer incoming phone calls in a timely and courteous manner.
• Schedule patient appointments and assist clinicians as directed.
• Troubleshoot patient issues with equipment support both in person and over the phone.

Skills

Excellent communication

Typing 30 wpm

De-escalation

Problem solving

Team player

Highly organized

Detail oriented

Empathy

Computer skills

Tools

Phone systems

Email/Internet literacy

Job description

Performance Home Medical is seeking a motivated Branch Office Specialist to join our Customer Service Team. You will assist with walk-in patients, manage check-ins for appointments and equipment, and coordinate with insurance providers to provide accurate information.

The role requires excellent communication, empathy, and strong computer skills in a fast-paced clinical support environment. On-site in Chicago, with comprehensive onboarding and training provided.