Patient Services Front Desk Specialist

Performance Home Medical; Olympia (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical in Olympia, WA is seeking a Branch Office Specialist (Front Desk) to join our Customer Service Team. This full-time role requires reliable multitasking, strong people skills, and the ability to assist patients, referral sources, and insurance companies via phone and in person.

Ideal candidates will have healthcare customer service experience or training, a patient-first mindset, and the capacity to float between nearby office locations within a 50-mile radius to provide

Qualifications

• Previous professional experience in healthcare customer service is a plus but not required.
• Background in medical equipment preferred but we will train the right candidate.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, challenges, or questions regarding equipment or inquiries.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks as assigned by the direct supervisor or manager.
• Will provide on the job training.

Skills

Tech proficiency

Compassionate care

Reliability

Fast learner

Team player

De-escalation

Troubleshooting

Phone etiquette

Communication skills

Problem solving

Positive attitude

Organization

Scheduling

Typing 30 wpm

Job description

Performance Home Medical in Olympia, WA is seeking a Branch Office Specialist (Front Desk) to join our Customer Service Team. This full-time role requires reliable multitasking, strong people skills, and the ability to assist patients, referral sources, and insurance companies via phone and in person.

Ideal candidates will have healthcare customer service experience or training, a patient-first mindset, and the capacity to float between nearby office locations within a 50-mile radius to provide