Branch Office Specialist- Tualatin, OR

Performance Home Medical; Tualatin (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical, a leader in patient-focused healthcare products and services since 1995, seeks a Branch Office Specialist (Front Desk) to join our Customer Service Team. This full-time role requires responsibility, reliability, and excellent people skills to service patients, referral sources, and insurers across a 50-mile radius between nearby offices.

Previous healthcare customer service experience is a plus, and training is provided for those new to medical equipment.

Qualifications

• Candidate should be dependable, responsible, and able to multitask in a fast-paced environment.
• Experience in healthcare customer service is a plus but not required.
• Background in medical equipment is preferred but training will be provided.

Responsibilities

• Assist with front desk duties at multiple office locations within a 50-mile radius.
• Answer phone and internet inquiries with professionalism and courtesy.
• Explain insurance coverage information to patients and referral sources.
• Support walk-in patients with check-in, re-supply needs, and equipment questions.
• Perform daily scanning, ticket routing, and task reconciliation as needed.
• Other tasks as assigned by supervisor or manager.
• On-the-job training will be provided.

Skills

Customer service

Detail oriented

Multitasking

People skills

Job description

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist (Front Desk). As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

This full-time opportunity is ideal for a flexible professional who can float between surrounding office locations within a 50-mile radius, providing front desk and customer service support as needed.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training