Branch Office Specialist- Olympia, WA

Performance Home Medical; Olympia (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

AD&D

401k

Employee Assistance Program

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated Branch Office Specialist (Front Desk) to join our Customer Service Team. This full-time role requires reliable, detail-oriented individuals who can multitask in a fast-paced healthcare environment.

The position involves front desk duties, checking in patients, understanding insurance details, and providing courteous support to patients, referral sources, and providers. Training is provided and travel within a 50-mile radius may be required.

Qualifications

• Must be responsible, reliable, detail oriented and able to multitask in a fast-paced environment.
• Healthcare customer service experience is a plus but not required.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, questions about equipment or inquiries.
• Understand insurance coverage criteria to dispense accurate information to patients.
• Approach every patient professionally and courteously.
• Daily scanning tasks.
• Route and reconcile undetermined tickets.
• Answer incoming calls in a courteous and efficient manner.
• Perform other tasks as assigned by supervisor or manager.
• On-the-job training provided.

Skills

People skills

Phone etiquette

Multitasking

Detail-oriented

Healthcare customer service (preferred

Job description

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist (Front Desk). As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

This full-time opportunity is ideal for a flexible professional who can float between surrounding office locations within a 50-mile radius, providing front desk and customer service support as needed.

We've got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training