Patient Services Front Desk Specialist

Adelante Healthcare Inc.; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Adelante Healthcare Inc. is seeking a Front Office Assistant to provide direct patient services, including check-in/check-out, insurance verification, cashier duties, and appointment scheduling. The role requires strong communication, basic math, and proficiency with Windows/MS Office.

Candidates should be able to multi-task in a fast-paced clinical setting while maintaining accurate patient records and assisting with data collection for quality initiatives.

Qualifications

• High school diploma or GED required.
• CPR and AED certification per American Heart Association/Red Cross guidelines.
• Valid Level One Fingerprint Clearance Card (Arizona) required for behavioral health locations.
• Ability to read, interpret and comply with written and verbal instructions.
• Basic math skills for healthcare setting.
• Proficient computer skills (Windows, MS Office, Internet).
• Ability to solve problems independently or with team support.
• Ability to multi-task in a high-stress environment.

Responsibilities

• Greet patients and assist or direct to appropriate person/location.
• Answer phones, greet callers, determine purpose of call and refer as needed.
• Maintain and organize patient documentation.
• Enter patient demographics in the practice management system.
• Gather and input patient registration information.
• Identify financial status and sliding fee scale or insurance eligibility.
• Verify third-party payer coverage and billing details.
• Prepare and balance daily financial batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule appointments for medical providers via PM system.
• Scan documents into electronic health records.
• Support Adelante UDS measures and quality initiatives through data collection.
• Educate patients about services (Integrated care model, Patient Portal) and navigate access.

Skills

Effective communication

Mathematical skills

Basic computer skills

Problem solving

Multi-tasking

Education

High school diploma or GED

CPR/AED certification

FingerPrint Clearance Card

Tools

Windows

MS Office

Internet

Job description

Adelante Healthcare Inc. is seeking a Front Office Assistant to provide direct patient services, including check-in/check-out, insurance verification, cashier duties, and appointment scheduling. The role requires strong communication, basic math, and proficiency with Windows/MS Office.

Candidates should be able to multi-task in a fast-paced clinical setting while maintaining accurate patient records and assisting with data collection for quality initiatives.