Healthcare Front Desk & Patient Services Coordinator

Adelante Healthcare; Mesa (AZ); On-site; USD 32,000 - 43,000; Full time

Job summary

Adelante Healthcare is seeking a Front Office Assistant in Mesa, AZ to provide direct patient service, handle check-in/out via EPM, verify insurance eligibility, and perform cashier duties. The role includes scheduling appointments, answering calls, and managing medical records with attention to accuracy and confidentiality.

The ideal candidate will have a HS diploma, CPR/AED certification, and a valid finger print clearance.

Qualifications

• High school diploma or GED required.
• CPR and AED certification per American Heart Association/Red Cross guidelines.
• Fingerprint Clearance Card or equivalent issued by AZ DPS for behavioral health locations.

Responsibilities

• Greet patients and assist with questions or direct them to the appropriate person or location.
• Answer phones, greet callers, determine reason for call, and resolve or refer issues.
• Maintain and organize patient documentation and demographics in the PM system.

Skills

Customer service

Communication

Multi-tasking

Basic math

Computer proficiency

Education

HS Diploma

Tools

MS Office

Windows OS

Job description

Adelante Healthcare is seeking a Front Office Assistant in Mesa, AZ to provide direct patient service, handle check-in/out via EPM, verify insurance eligibility, and perform cashier duties. The role includes scheduling appointments, answering calls, and managing medical records with attention to accuracy and confidentiality.

The ideal candidate will have a HS diploma, CPR/AED certification, and a valid finger print clearance.