Patient Access Front Desk Coordinator

Adelante Healthcare; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Adelante Healthcare West Phoenix is seeking a Front Office Assistant to deliver direct patient services. You will greet patients, check-in/out via the practice management system, verify insurance eligibility, handle cashier duties, and schedule appointments.

Additional duties include answering calls, maintaining patient records, and supporting general clerical tasks while upholding Adelante’s standards for quality, safety, and integrity.

Qualifications

• High school diploma or GED from an accredited institution.
• CPR/HEALTH CARE CPR and AED certification required (AHA/Red Cross guidelines).
• Valid Level One Fingerprint Clearance Card from Arizona DPS for behavioral health locations.
• Strong communication skills and the ability to read, interpret, and follow written and verbal instructions.
• Basic math proficiency for healthcare transactions and patient statements.
• Proficient computer skills including Windows, MS Office, and internet.

Responsibilities

• Greet all patients and assists with questions or directs them to appropriate person or location.
• Answer the phone, greet callers, establish reason for call and resolve issues or refer as needed.
• Maintain and distribute patient documentation in an organized manner.
• Accurately enter patient demographics and required information into the practice management system.
• Obtain patient registration information and enter into computer system.
• Identify financial status of patients regarding sliding fee scale or insurance and refer as needed.
• Verify third party payer coverage and billing information - insurance, etc.
• Prepare and balance daily financial batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule patient appointments for medical providers via the PM system.
• Scan documents into the electronic health record.
• Assist with Adelante UDS measures, meaningful use metrics and quality initiatives via audits and data collection.
• Educate patients about services and help them navigate access to care and Patient Portal.

Skills

Effective communication

Mathematical skills

Basic computer skills

Problem solving

Multi-tasking

Ability to work under pressure

Education

High school diploma or GED

Tools

Windows

MS Office

Internet

Job description

Adelante Healthcare West Phoenix is seeking a Front Office Assistant to deliver direct patient services. You will greet patients, check-in/out via the practice management system, verify insurance eligibility, handle cashier duties, and schedule appointments.

Additional duties include answering calls, maintaining patient records, and supporting general clerical tasks while upholding Adelante’s standards for quality, safety, and integrity.