Healthcare Front Desk Pro & Patient Concierge

Adelante Healthcare; Arizona; On-site; USD 32,000 - 52,000; Full time

Job summary

Adelante Healthcare is seeking a Front Office Assistant to provide direct patient service at our Gila Bend location. You will check-in/out patients via EPM, verify insurance, handle cashier duties, schedule appointments, answer phones, and maintain organized patient records.

Requirements include a HS diploma or GED, CPR/AED certification, a Level One Fingerprint Clearance Card, strong communication, basic computer skills, and the ability to multitask in a fast-paced clinic environment.

Qualifications

• High school diploma or GED from an accredited institution.
• CPR and AED certification per guidelines from AHA/Red Cross.
• Valid Level One Fingerprint Clearance Card issued by AZ DPS for behavioral health locations.
• Strong written and verbal communication.
• Basic computer proficiency including Windows, MS Office, and internet.
• Ability to multi-task and work in a fast-paced environment.
• Ability to problem solve independently or with team support.

Responsibilities

• Greet patients and assist with questions or direct them to the appropriate person or location.
• Answer the phone, greet callers, determine reason for call and refer to appropriate person.
• Maintain and distribute patient documentation in an organized manner.
• Accurately enter patient demographics and information into the practice management system.
• Identify financial status of patients regarding sliding fee scale, insurance or discounts; refer to eligibility as needed.
• Verify third-party payer coverage and billing information (insurance, etc.).
• Prepare and balance daily financial batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule patient appointments for medical providers via the PM system.
• Scan documents into the electronic health record.

Skills

HS Diploma/GED

CPR/AED Certification

Level One Fingerprint Clearance Card

Effective communication

Basic computer skills

Problem solving

Multitasking in fast-paced environment

Cash handling & cashier duties

Education

High school diploma or GED

Tools

EPM system

MS Office

Job description

Adelante Healthcare is seeking a Front Office Assistant to provide direct patient service at our Gila Bend location. You will check-in/out patients via EPM, verify insurance, handle cashier duties, schedule appointments, answer phones, and maintain organized patient records.

Requirements include a HS diploma or GED, CPR/AED certification, a Level One Fingerprint Clearance Card, strong communication, basic computer skills, and the ability to multitask in a fast-paced clinic environment.