Front Desk & Patient Services Specialist

Adelante Healthcare; Gila Bend (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Adelante Healthcare is seeking a Front Office Assistant to provide direct customer service to patients, perform check-in/out, verify insurance eligibility, handle cashier duties, and schedule appointments. The role requires effective communication, basic math, and solid computer skills within a fast-paced clinic setting.

You will greet patients, answer calls, manage documentation, enter demographics, verify coverage, balance cash, and assist with data collection and quality initiatives.

Qualifications

• High school diploma or GED from an accredited institution.
• CPR and AED certification following AHA/Red Cross guidelines.
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety.
• Effective written and verbal communication.
• Proficient mathematical skills for use in a healthcare setting.
• Basic computer proficiency to include Windows, MS Office, and internet.
• Ability to problem solve in situations both independently or with support from team and/or leadership.
• Ability to multi-task and work effectively in a high-stress and fast-moving environment.

Responsibilities

• Greet all patients and offer assistance with questions, or direct them to the appropriate person or location.
• Answer the phone, greet callers, establish the reason for the call and resolve issues or refer to the appropriate person.
• Maintain and distribute patient documentation in an organized manner.
• Accurately enter patient demographics and all other required information into the practice management system.
• Obtain patient registration information and enter into the computer system.
• Identify financial status of patients regarding sliding fee scale, insurance or discounts; refer to eligibility as needed.
• Verify third party payer coverage and billing information - insurance, etc.
• Schedule patient appointments for medical providers via the computerized PM.
• Scan documents into the electronic health record.
• Educate patients regarding Adelante services and how to access the Patient Portal and other service lines.

Skills

Excellent communication

Cashier duties

Customer service mindset

Ability to multi-task

Problem solving

Education

High school diploma or GED

Tools

Windows

MS Office

Internet

Job description

Adelante Healthcare is seeking a Front Office Assistant to provide direct customer service to patients, perform check-in/out, verify insurance eligibility, handle cashier duties, and schedule appointments. The role requires effective communication, basic math, and solid computer skills within a fast-paced clinic setting.

You will greet patients, answer calls, manage documentation, enter demographics, verify coverage, balance cash, and assist with data collection and quality initiatives.