Patient Services Front Desk Specialist

Sacramento Native American Health Center, Inc.; Sacramento (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Sacramento Native American Health Center, Inc. is seeking a Patient Services Representative – Medical (PSRM) to greet patients and manage front desk operations, including scheduling and check-in/out for medical services. The role may require floating to other SNAHC locations.

The position involves verifying eligibility, collecting copayments if needed, updating patient information in the EHR, and communicating upcoming appointments while addressing outstanding balances due before the next visit.

Qualifications

• Proficient in Windows OS and Microsoft Office applications.
• Excellent verbal and written communication abilities.
• Strong organizational skills and ability to maintain confidentiality.

Responsibilities

• Schedules appointments and verifies insurance/payment method for the appropriate department.
• Schedules follow-up and other clinical appointments as needed.
• Conducts appointment reminders and checks insurance eligibility for same-day or walk-in appointments.
• Collects and records patient payments daily.
• Reconciles daily cash drawer and patient payments.
• Ensures EHR information is accurate and up-to-date.
• Assists and enrolls patients in state programs.
• Complies with HIPAA, OSHA and other regulations.
• Performs other duties as assigned.

Skills

Excellent computer skills

Microsoft Office Suite

Excellent telephone skills

Strong written and verbal skills

Organizational skills

Confidentiality

Independence and prioritization

Professionalism with patients and team

Job description

Sacramento Native American Health Center, Inc. is seeking a Patient Services Representative – Medical (PSRM) to greet patients and manage front desk operations, including scheduling and check-in/out for medical services. The role may require floating to other SNAHC locations.

The position involves verifying eligibility, collecting copayments if needed, updating patient information in the EHR, and communicating upcoming appointments while addressing outstanding balances due before the next visit.