Patient Services Specialist - On-site Care & Billing

One Community Health; California (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

One Community Health in Sacramento, CA is seeking a Patient Services Representative to deliver courteous information and services to patients while maintaining confidentiality. This on-site role involves verifying demographics and insurance, collecting co-pays, explaining financial responsibilities, and coordinating with care teams to minimize wait times.

You will answer phones, assist with appointment scheduling, and work collaboratively with diverse colleagues to ensure equitable,

Qualifications

• Provide information and services to patients promptly and courteously.
• Verify and update demographic and insurance information.
• Explain financial responsibilities and collect co-pays.
• Maintain patient confidentiality and support scheduling.
• Handle phone inquiries and coordinate with care teams.

Responsibilities

• Provide information and services requested by patients.
• Seek assistance as needed and inform patients who will assist.
• Maintain patient confidentiality at all times.
• Verify insurance eligibility and co-payment.
• Create daily batch and collect co-pay, provide receipt and authorization.
• Explain terms of services and financial responsibility.
• Answer phones as needed.

Skills

Customer service

Phone etiquette

Medical office experience

Data verification

Insurance verification

Confidentiality

Cash handling

Communication

Team collaboration

Education

High school diploma or equivalent

AA degree (preferred)

Job description

One Community Health in Sacramento, CA is seeking a Patient Services Representative to deliver courteous information and services to patients while maintaining confidentiality. This on-site role involves verifying demographics and insurance, collecting co-pays, explaining financial responsibilities, and coordinating with care teams to minimize wait times.

You will answer phones, assist with appointment scheduling, and work collaboratively with diverse colleagues to ensure equitable,