Representative, Call Ctr (Part Time)

SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC; Sacramento (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Sacramento Native American Health Center, Inc. is seeking a Call Center Patient Services Representative to schedule patients for medical, dental, and behavioral health services. You will verify insurance, collect registrations, and communicate with patients about upcoming appointments and balances due.

The role requires data entry into the EHR, knowledge of Medi-Cal/Medicare/GMC programs, and ensuring patient consent forms are current. Some responsibilities may include assisting across locations.

Qualifications

• Minimum 2 years in clinic front office or call center.
• Experience with medical, dental, and/or behavioral health services.
• Excellent computer, telephone, and communication skills.
• Bi-lingual preferred.

Responsibilities

• Schedule appointments and verify insurance or payment method.
• Notify patients of eligibility conflicts and reschedule as needed.
• Enter patient data into EHR and update demographic information.
• Assist patients with Medi-Cal, Medicare, and GMC programs.
• Ensure consent forms are current and data is accurate.

Skills

Data Entry

Communication

HIPAA

Medical terminology

Tools

NextGen

Job description

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00/HR-$23.00/HR.Position Summary:The Call Center Patient Services Representative is responsible for the scheduling of patients receiving health services within the center. This includes basic collection of necessary registration data on new Medical, Dental and Behavioral Health patients as well as updating and making corrections to registration data on established patients. Position also includes responsibility of communicating to patients about upcoming medical/dental/behavioral health appointments and any outstanding balances that are due and that require payment prior to the next appointment.*Role may need to float to other SNAHC locationsEssential Functions:Makes appointments and verifies insurance and/or payment method for appropriate departmentResponsible for appointment scheduling using approved template and guidelines.Appropriately notifies patients of any eligibility conflicts.Follows up on messages received through after hours answering service by returning all appointment related messages to ensure all patients are cancelled, and/or rescheduled in a timely manner.Responsible for EHR data entry for patients prior to scheduling appointments.Assists patients with health insurance information such as Medi-Cal, Medicare, and GMC (Geographic Managed Care) programs.Verifies patients have current consent forms in place and updates demographic information as neededCompletes corrections related to data errors when necessary.Compliance with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.Actively participates in internal quality improvement teams. Works with team members proactively to support quality improvement initiatives in accordance with the mission and strategic goals for the organization, federal and state laws and regulations, and accreditation standards.At all times demonstrates cooperative behavior with supervisors, colleagues, patients, and the community.Other duties as assigned.Competencies:Data QualityInformation VerificationResearchCommunicationAuditingMinimum Qualifications:Must have at least 2 years of experience either working in a clinic front office or call center environmentKnowledge of the services provided by medical, dental, and/or behavioral health facilitiesExperience with electronic health records systemsExcellent computer skills.Excellent telephone and communication skillsAbility to work independently, set priorities, and work well under pressure.Preferred Qualifications:NextGen ExperienceBi-lingualPlease Note: This position may be grant funded. Continued employment is contingent upon renewed or additional funding and may be discontinued at the close of the grant cycle. Grant funding for any position does not impart any contractual right, either expressed or implied, to remain in Sacramento Native American Health Center, Inc.’s employment for a specific period of time. Grant funding does not affect the Sacramento Native American Health Center, Inc.’s status as an “at will” employer.