Patient Services Representative

One Community Health; California (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

One Community Health in Sacramento, CA is seeking a Patient Services Representative to deliver courteous information and services to patients while maintaining confidentiality. This on-site role involves verifying demographics and insurance, collecting co-pays, explaining financial responsibilities, and coordinating with care teams to minimize wait times.

You will answer phones, assist with appointment scheduling, and work collaboratively with diverse colleagues to ensure equitable,

Qualifications

• Provide information and services to patients promptly and courteously.
• Verify and update demographic and insurance information.
• Explain financial responsibilities and collect co-pays.
• Maintain patient confidentiality and support scheduling.
• Handle phone inquiries and coordinate with care teams.

Responsibilities

• Provide information and services requested by patients.
• Seek assistance as needed and inform patients who will assist.
• Maintain patient confidentiality at all times.
• Verify insurance eligibility and co-payment.
• Create daily batch and collect co-pay, provide receipt and authorization.
• Explain terms of services and financial responsibility.
• Answer phones as needed.

Skills

Customer service

Phone etiquette

Medical office experience

Data verification

Insurance verification

Confidentiality

Cash handling

Communication

Team collaboration

Education

High school diploma or equivalent

AA degree (preferred)

Job description

Patient Services Representative

This position serves as a resident expert in their area of support by providing an environment of good will and optimum services to patients and clients.

This role is on-site (100%) in Sacramento, CA (95825).

Essential Functions

• Promptly and courteously provides the information and services requested by patient.
• Takes initiative to seek assistance from others; informs patient/clients of the need to do so; explains who is being called upon to help; and ensures that all patient/clients requests are addressed in a way which minimizes inconveniences of all parties.
• Maintain strict patient/clients confidentiality at all times.
• Verify and update patient demographic information and insurance information.
• Communicate appointment delays effectively with patients and providers; apprise patients of wait times, delays, etc.
• Verify patient insurance eligibility and co-payment. (HMO’s, PPO’s, Managed Care)
• Create daily batch and collect co-pay, provide receipt, and obtain credit/debit card authorization as needed.
• Explain terms and conditions of services and financial responsibility
• Answers phones as needed.

Requirements

• High school diploma or equivalent required
• 3 years previous medical secretarial/office experience required.
• Active CPR, BLS Certification.

Preferred

• AA degree
• Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
• Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at [e-mail]

Our Benefits

For information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/recruitment/

Additional Information:

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.