Receptionist, Medical

Sacramento Native American Health Center, Inc.; Sacramento (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Sacramento Native American Health Center, Inc. is seeking a Patient Services Representative – Medical (PSRM) to greet patients and manage front desk operations, including scheduling and check-in/out for medical services. The role may require floating to other SNAHC locations.

The position involves verifying eligibility, collecting copayments if needed, updating patient information in the EHR, and communicating upcoming appointments while addressing outstanding balances due before the next visit.

Qualifications

• Proficient in Windows OS and Microsoft Office applications.
• Excellent verbal and written communication abilities.
• Strong organizational skills and ability to maintain confidentiality.

Responsibilities

• Schedules appointments and verifies insurance/payment method for the appropriate department.
• Schedules follow-up and other clinical appointments as needed.
• Conducts appointment reminders and checks insurance eligibility for same-day or walk-in appointments.
• Collects and records patient payments daily.
• Reconciles daily cash drawer and patient payments.
• Ensures EHR information is accurate and up-to-date.
• Assists and enrolls patients in state programs.
• Complies with HIPAA, OSHA and other regulations.
• Performs other duties as assigned.

Skills

Excellent computer skills

Microsoft Office Suite

Excellent telephone skills

Strong written and verbal skills

Organizational skills

Confidentiality

Independence and prioritization

Professionalism with patients and team

Job description

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00/HR-$23.00/HR.

Position Summary

The Patient Services Representative – Medical (PSRM) reports to the Patient Services Front Desk Manager. They are responsible for greeting patients and visitors to the health center and the front desk operations including scheduling and check-in/out duties for patients receiving medical services at SNAHC. This includes notifying patients of service delays, verifying eligibility, collecting necessary copayments if needed, and updating patient information to ensure records are current. This position also includes communicating with patients of upcoming appointments within the health center and of outstanding balances due that would require payment prior to the next appointment.

• Role may need to float to other SNAHC locations

Essential Functions

• Schedules appointments and verifies insurance and/or payment method for appropriate department.
• Schedules follow up medical appointments as well as any other clinical appointment(s) upon patient request or need. using approved template and guidelines.
• Conducts appointment reminder communication and screens insurance eligibility for same day and/or walk in appointments. Appropriately notifies patients of any eligibility conflicts.
• Utilizes software features to maximize patient access and adheres to patient check-in workflow.
• Collects and records patient payments for services rendered daily.
• Reconciles daily cash drawer and patient payments.
• Ensures information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing the chart and verifying all forms are completed and up to date.
• Assists and enrolls patients to state programs.
• Completes daily corrections as requested by department manager.
• Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
• Other duties as assigned.

Skills And Abilities

• Excellent computer skills, preferably with Windows, including Microsoft Office Suite
• Excellent telephone and communication skills
• Must possess excellent organizational, writing, and verbal skills.
• Ability to work independently, set priorities, and work well under pressure.
• Ability to maintain a high degree of confidentiality.
• Ability to demonstrate superior professionalism when dealing with patients, subordinates, colleagues, community members and vendors.

Competencies

• Communication and Relationships
• Initiative
• Planning and Organizing
• Safety
• Teamwork
• Customer Service
• Data Collection
• Eligibility
• Payment Collection
• Scheduling