Patient Services Front Desk Specialist

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 38,000 - 44,000; Full time

Job summary

The Patient Services Associate (PSA) I at Jefferson Health enhances the patient experience by courteously processing arrival and departure activities for outpatient visits. Based at the front desk, the PSA I verifies insurance, referrals and patient demographics to ensure smooth check-in and scheduling.

This role emphasizes delivering the Jefferson Experience with professional, empathetic interactions to maintain efficient flow to examination rooms while upholding HIPAA and all regulatory

Qualifications

• Ability to communicate courteously with patients and visitors.
• Understand HIPAA privacy and security requirements.
• Able to manage multiple tasks and work under pressure.

Responsibilities

• Check-in and check-out, scheduling of patient appointments via EPIC.
• Greet patients/visitors in a professional manner.
• Maintain efficient flow of practice and escalate concerns.
• Verify insurance, referrals and patient demographics.
• Adhere to HIPAA and regulatory standards.
• Other duties as assigned.

Skills

Customer service

HIPAA compliance

Phone etiquette

Interpersonal communication

EPIC scheduling

Tools

EPIC

Job description

The Patient Services Associate (PSA) I at Jefferson Health enhances the patient experience by courteously processing arrival and departure activities for outpatient visits. Based at the front desk, the PSA I verifies insurance, referrals and patient demographics to ensure smooth check-in and scheduling.

This role emphasizes delivering the Jefferson Experience with professional, empathetic interactions to maintain efficient flow to examination rooms while upholding HIPAA and all regulatory