Front Office Assistant

OSF HealthCare; Peoria (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to provide exceptional customer service to patients and families. You will handle reception, scheduling, and registration, acting as the first impression for the office and coordinating with providers and insurers to meet patient needs.

Responsibilities include managing calls, collecting co-pays, and arranging appointments while adhering to office guidelines in a patient-first environment.

Qualifications

• High school diploma or GED.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic proficiency in Microsoft applications.
• Excellent customer service skills.

Responsibilities

• Greet and assist patients and families; serve as the face of the office.
• Handle reception, scheduling, and registration per guidelines.
• Coordinate with providers, office staff, and insurance to meet patient needs.
• Communicate with insurers to determine benefits and obtain prior authorizations.
• Manage incoming/outgoing calls, collect co-pays, schedule appointments.

Skills

Customer service

Typing

Telephone skills

Microsoft Office

EMR experience

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Medical Record (EMR) experience

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Peoria,IL

Monday - Friday 7:15am - 3:45pm

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS

• Education - High school or GED equivalent
• Customer service experience.
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Other skills/knowledge - Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.