Patient Services Front Desk Specialist

Mariner Healthcare; Palm Desert (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Mariner Healthcare in Palm Desert, CA seeks a courteous receptionist to represent the facility, answer calls, greet visitors and direct inquiries. The role requires professionalism, strong telephone etiquette, and timely communication with residents, families, and staff.

Responsibilities include routing calls, maintaining directories, handling messages, processing applications when needed, and supporting privacy guidelines for resident information.

Qualifications

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.
• Other duties may be assigned.

Skills

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Mariner Healthcare in Palm Desert, CA seeks a courteous receptionist to represent the facility, answer calls, greet visitors and direct inquiries. The role requires professionalism, strong telephone etiquette, and timely communication with residents, families, and staff.

Responsibilities include routing calls, maintaining directories, handling messages, processing applications when needed, and supporting privacy guidelines for resident information.