Healthcare Front Desk Specialist

Mariner Healthcare; 675 24th Ave, Santa Cruz, CA 95062, Santa Cruz, 95062, California, US; On-site; USD 22,000 - 33,000; Full time

Job summary

Mariner Healthcare seeks a friendly front desk receptionist to greet visitors, answer and direct phone calls, and support daily front-office operations at our healthcare facility. The role emphasizes professional communication, accuracy in handling messages and resident information, and collaboration with staff to maintain an orderly, welcoming environment for patients and families.

The successful candidate will maintain directories, assist with copy/filing tasks, and help with job applications

Qualifications

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Skills

Telephone etiquette

Customer service

Professional communication

Education

High school diploma or equivalent

Job description

Mariner Healthcare seeks a friendly front desk receptionist to greet visitors, answer and direct phone calls, and support daily front-office operations at our healthcare facility. The role emphasizes professional communication, accuracy in handling messages and resident information, and collaboration with staff to maintain an orderly, welcoming environment for patients and families.

The successful candidate will maintain directories, assist with copy/filing tasks, and help with job applications