Guest Experience Lead — Front Desk & Admin Support

Mariner Healthcare; San Pablo (CA); On-site; USD 22,000 - 23,000; Full time

Job summary

Mariner Healthcare in San Pablo, CA is seeking a friendly, professional receptionist to greet visitors, answer telephones, and direct calls to the appropriate individuals. You will help maintain resident and staff directories and support basic front-desk duties.

The ideal candidate has a minimum high school diploma or equivalent, exceptional customer service skills, and telephone etiquette. This on-site role involves a normal office environment and occasional lifting of light objects, with

Qualifications

• Exceptional customer service skills and telephone etiquette.
• Minimum high school diploma or equivalent.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Skills

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Mariner Healthcare in San Pablo, CA is seeking a friendly, professional receptionist to greet visitors, answer telephones, and direct calls to the appropriate individuals. You will help maintain resident and staff directories and support basic front-desk duties.

The ideal candidate has a minimum high school diploma or equivalent, exceptional customer service skills, and telephone etiquette. This on-site role involves a normal office environment and occasional lifting of light objects, with