Front Desk & Visitor Experience Specialist

Mariner Healthcare; San Jose (CA); On-site; USD 26,000 - 27,000; Full time

Job summary

Mariner Healthcare is seeking a front desk professional to greet visitors and answer phones at our San Jose facility. You will direct calls, take messages, and provide general information to residents, families, and staff.

The role requires a high school diploma or equivalent and exceptional customer service with telephone etiquette. This is an on-site position with responsibilities including coordinating directories and assisting with basic administrative tasks.

Qualifications

• Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Skills

Customer service

Telephone etiquette

Communication skills

Education

High school diploma or equivalent

Job description

Mariner Healthcare is seeking a front desk professional to greet visitors and answer phones at our San Jose facility. You will direct calls, take messages, and provide general information to residents, families, and staff.

The role requires a high school diploma or equivalent and exceptional customer service with telephone etiquette. This is an on-site position with responsibilities including coordinating directories and assisting with basic administrative tasks.