Front Desk & Patient Services Coordinator

Merit Medical Care; Merritt Island (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Merit Medical Care is seeking a Front Desk Receptionist to greet patients and visitors, answer calls, and manage appointment scheduling and check-in/check-out at our Merritt Island office.

The role includes maintaining patient records, verifying information, handling mail, and supporting clerical tasks to keep the front desk organized. Strong customer service and confidentiality are essential in a fast-paced healthcare setting.

Qualifications

• Strong customer service and communication with patients, visitors, and staff.
• Experience with reception duties and multi-line phone systems.
• Data entry, filing, appointment scheduling, and basic record keeping.

Responsibilities

• Greet patients and visitors, answer and direct incoming calls, and manage appointment scheduling.
• Check-in/check-out procedures and maintain patient records.
• Verify basic information, handle mail, and support clerical activities to keep the front office organized.
• Coordinate with clinical staff to ensure smooth front desk operations.
• Provide timely, courteous assistance to patients and maintain confidentiality.

Skills

Customer service

Communication

Reception duties

Phone etiquette

Data entry

Filing

Appointment scheduling

Record keeping

Confidentiality

Organization

Teamwork

High school diploma

Education

High school diploma or equivalent

Job description

Merit Medical Care is seeking a Front Desk Receptionist to greet patients and visitors, answer calls, and manage appointment scheduling and check-in/check-out at our Merritt Island office.

The role includes maintaining patient records, verifying information, handling mail, and supporting clerical tasks to keep the front desk organized. Strong customer service and confidentiality are essential in a fast-paced healthcare setting.