Patient-Focused Front Desk Concierge

Mariner Healthcare; Hayward (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mariner Healthcare in Hayward, CA is seeking a courteous front desk receptionist to warmly greet visitors, answer and direct calls, and forward messages to the appropriate staff. You will maintain resident and staff contact lists and assist with basic information requests.

The role emphasizes exceptional customer service and telephone etiquette. You may support tasks such as filing, copying, and processing job applications, with a focus on a professional, welcoming environment.

Qualifications

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Skills

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Mariner Healthcare in Hayward, CA is seeking a courteous front desk receptionist to warmly greet visitors, answer and direct calls, and forward messages to the appropriate staff. You will maintain resident and staff contact lists and assist with basic information requests.

The role emphasizes exceptional customer service and telephone etiquette. You may support tasks such as filing, copying, and processing job applications, with a focus on a professional, welcoming environment.