Front Desk Patient Services Specialist

Mercy; Fort Smith (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations. You will greet patients, schedule appointments, and enter information accurately while protecting privacy and handling inquiries with empathy.

This role requires strong communication and basic computer skills, with attention to detail and the ability to work under pressure.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills (data entry/word processing).
• Excellent customer service and professionalism.
• Ability to maintain confidentiality and privacy.
• Attention to detail and accuracy in documentation.
• Adaptability under pressure and post-hire training requirement.

Responsibilities

• Greet patients and visitors as the first point of contact.
• Manage front desk operations and patient flow.
• Schedule appointments and enter patient information accurately.
• Answer questions professionally and address inquiries with empathy.
• Maintain patient privacy and adhere to privacy policy.
• Support clinic workflows and handle unexpected situations calmly.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Training completion

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations. You will greet patients, schedule appointments, and enter information accurately while protecting privacy and handling inquiries with empathy.

This role requires strong communication and basic computer skills, with attention to detail and the ability to work under pressure.