Patient Services Front Desk Specialist

Mercy Co; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Matched retirement plan

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The ideal candidate has a high school diploma, strong communication skills, and the ability to handle inquiries with tact while protecting patient privacy in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills including data entry and word processing.
• Ability to maintain confidentiality and follow privacy policy/procedure.

Responsibilities

• Greet patients and visitors and direct them as needed.
• Schedule appointments and enter patient information accurately.
• Maintain confidentiality and handle inquiries with tact in a fast-paced clinic.

Skills

Strong communication

Data entry

Customer service

Privacy & confidentiality

Handle pressure

Training attendance

Education

High school diploma or equivalent

Tools

MS Word/Excel

EMR system

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The ideal candidate has a high school diploma, strong communication skills, and the ability to handle inquiries with tact while protecting patient privacy in a fast-paced healthcare setting.