Healthcare Front Desk & Scheduling Specialist

mercy; Washington (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative who will be the first contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma or equivalent and strong communication skills, with basic computer proficiency for data entry and word processing. A commitment to confidentiality and excellent customer service is essential.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail for entering patient information, scheduling, and documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• The PSR is the first point of contact for patients and visitors.
• The PSR ensures a positive, seamless patient experience by managing front desk operations and workflows.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Front desk operations

Education

High school diploma or equivalent

Tools

Word processing

Job description

Mercy is seeking a Patient Service Representative who will be the first contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma or equivalent and strong communication skills, with basic computer proficiency for data entry and word processing. A commitment to confidentiality and excellent customer service is essential.