Healthcare Front Desk & Patient Services Associate

Mercy; Nixa (MO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. The role requires a high school diploma or equivalent, strong verbal and written communication, data entry skills, and a commitment to confidentiality.

Mercy offers comprehensive benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Maintain patient confidentiality and privacy standards.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Composure under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. The role requires a high school diploma or equivalent, strong verbal and written communication, data entry skills, and a commitment to confidentiality.

Mercy offers comprehensive benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for