Patient Services Front Desk Specialist

PhyNet Dermatology LLC; Milpitas (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

PhyNet Dermatology LLC in Milpitas, CA seeks a professional Patient Services Representative - Front Desk to manage registration, schedule appointments, and coordinate clinical calls across practices. You will deliver excellent patient experience, support billing processes, and maintain accurate charts and referrals while ensuring a welcoming lobby and smooth daily operations.

The role requires 0-1 years in customer service, a high school diploma, and proficiency with Microsoft Office; we offer

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience.
• Proficient in collecting patient payments.
• Skilled in navigating multiple computer systems.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and register them with a focus on service.
• Schedule appointments and coordinate clinical calls.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area.
• Escalate patient concerns to appropriate teams as needed.
• Support billing processes and manage patient records.
• Enter referrals accurately and keep charts up to date.
• Maintain reliable attendance and punctuality.

Skills

Customer service

Communication

Multitasking

Payment collection

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC in Milpitas, CA seeks a professional Patient Services Representative - Front Desk to manage registration, schedule appointments, and coordinate clinical calls across practices. You will deliver excellent patient experience, support billing processes, and maintain accurate charts and referrals while ensuring a welcoming lobby and smooth daily operations.

The role requires 0-1 years in customer service, a high school diploma, and proficiency with Microsoft Office; we offer