Patient Experience Coordinator - Front Desk

phynetdermatology; Cartersville (GA); On-site; USD 30,000 - 36,000; Full time

Job summary

PhyNet Dermatology in Cartersville, GA is seeking a Patient Services Representative - Front Desk to join our healthcare team. You will manage registration, scheduling, and coordinate clinical calls across practices to ensure smooth patient flow and a positive first impression.

The role requires 0-2 years in medical office customer service, basic billing familiarity, and proficiency with Microsoft Office. Bilingual Spanish is preferred to assist diverse patients and support excellent patient care.

Qualifications

• High school diploma or equivalent.
• 0-2 years of customer service experience in a medical office.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Bilingual in Spanish preferred.

Responsibilities

• Greet patients and register them, schedule appointments with strong customer service.
• Triages and routes clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area.
• Identify and escalate patient concerns when needed.
• Support billing processes and understand medical services offered by practitioners.
• Enter referral information and manage patient records.

Skills

Customer service

Bilingual Spanish (preferred)

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology in Cartersville, GA is seeking a Patient Services Representative - Front Desk to join our healthcare team. You will manage registration, scheduling, and coordinate clinical calls across practices to ensure smooth patient flow and a positive first impression.

The role requires 0-2 years in medical office customer service, basic billing familiarity, and proficiency with Microsoft Office. Bilingual Spanish is preferred to assist diverse patients and support excellent patient care.