Patient Services Front Desk Specialist

Prairieridge; Marshalltown (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Prairie Ridge is seeking a Support Staff/Receptionist to be the welcoming first point of contact for patients, visitors, and community members. You will handle front-office tasks, schedule appointments, collect insurance data, and support clinical and administrative staff.

The role requires strong office skills, data handling ability, and a warm, respectful demeanor to help individuals feel supported from their first connection with Prairie Ridge.

Qualifications

• Understanding of Prairie Ridge mission and clients.
• Proficiency with data collection systems and patient information handling.
• Typing, filing and general office duties with strong communication.
• Warm, helpful demeanor when interacting with the public and clients.
• Ability to sit, stand, lift up to 35 pounds as needed and maintain confidentiality.

Responsibilities

• Greet patients, visitors and community members at the front desk.
• Answer and route phone calls to appropriate staff.
• Schedule and manage patient appointments using agency software.
• Collect insurance information and co-pays; maintain patient data integrity.
• Provide clerical support to clinical and administrative staff.
• Open mail, manage forms, and assist with general office duties.

Skills

Data entry

Office skills

Typing

Communication

Customer service

Confidentiality

Tools

Agency software

Job description

Prairie Ridge is seeking a Support Staff/Receptionist to be the welcoming first point of contact for patients, visitors, and community members. You will handle front-office tasks, schedule appointments, collect insurance data, and support clinical and administrative staff.

The role requires strong office skills, data handling ability, and a warm, respectful demeanor to help individuals feel supported from their first connection with Prairie Ridge.