Patient Experience Specialist: Front Desk & Scheduling

Intermountain Healthcare; Wheat Ridge (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health in Wheat Ridge, CO is seeking a Patient Service Representative to be the first point of contact for patients. You will greet, verify information, schedule visits, and handle registrations with accuracy while maintaining patient privacy.

The role requires strong customer service and communication skills, basic computer literacy, and experience with EMR systems. This on-site position supports daily clinic operations and cash/billing processes.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients.

Responsibilities

• Greet and check-in/out patients.
• Verify patient information and demographics.
• Schedule appointments and manage registrations.
• Process insurance cards and forms; assist with billing.
• Document calls in the EMR.

Skills

Customer service

Interpersonal comms

Telephone etiquette

PHI privacy protection

Data entry

Team collaboration

Education

High school diploma or GED

Tools

EMR systems

Registration software

Job description

Intermountain Health in Wheat Ridge, CO is seeking a Patient Service Representative to be the first point of contact for patients. You will greet, verify information, schedule visits, and handle registrations with accuracy while maintaining patient privacy.

The role requires strong customer service and communication skills, basic computer literacy, and experience with EMR systems. This on-site position supports daily clinic operations and cash/billing processes.