Patient Experience Front Desk Specialist

Compass Health Network; High Ridge (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Compass Health Network in High Ridge, MO, is seeking a Customer Relations Specialist to greet patients, manage check-in/check-out, verify demographics and insurance, and collect co-pays as part of the front office team.

The role supports day-to-day clinic operations, answers phones, maintains a welcoming reception area, enters data into the EHR, and travels between nearby clinic sites as needed, all while upholding HIPAA guidelines.

Qualifications

• High School/GED preferred.
• At least one year of customer service experience required.
• A valid driver's license and agency-established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Skills

Customer service experience

Communication skills

Organizational skills

Data entry

Education

High School/GED

Tools

EHR system

Job description

Compass Health Network in High Ridge, MO, is seeking a Customer Relations Specialist to greet patients, manage check-in/check-out, verify demographics and insurance, and collect co-pays as part of the front office team.

The role supports day-to-day clinic operations, answers phones, maintains a welcoming reception area, enters data into the EHR, and travels between nearby clinic sites as needed, all while upholding HIPAA guidelines.