Patient Access & Front Desk Specialist

Novus Health STL; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Novus Health STL is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors in a clinical setting. You will support appointment scheduling, registration, insurance verification, and administrative duties while maintaining HIPAA-compliant and welcoming front desk operations.

The role emphasizes delivering exceptional customer service, coordinating with providers and staff, and ensuring accurate patient information and smooth clinic workflow in a

Qualifications

• Customer service skills and providing a positive patient experience.
• Attention to HIPAA regulations and patient privacy.

Responsibilities

• Greet patients and visitors professionally at the front desk.
• Answer phone calls and respond to patient inquiries promptly.
• Handle patient check-in/check-out and registration processes.
• Verify insurance information and determine eligibility.
• Assist with telehealth prep and access as needed.
• Maintain accurate patient records in the EHR system.

Skills

Customer service

HIPAA compliance

Team collaboration

Education

High School Diploma/GED

Tools

eClinicalWorks

Job description

Novus Health STL is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors in a clinical setting. You will support appointment scheduling, registration, insurance verification, and administrative duties while maintaining HIPAA-compliant and welcoming front desk operations.

The role emphasizes delivering exceptional customer service, coordinating with providers and staff, and ensuring accurate patient information and smooth clinic workflow in a