Patient Services Front Desk Specialist

MyEyeDr; Evanston (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator in Evanston to professionally manage front desk operations during check-in and check-out, delivering personalized patient experiences. Training will be provided; some weekend and evening shifts are required to support patient care and office workflows.

The role emphasizes insurance plan verification, appointment confirmations, and collaborative teamwork to ensure a best-in-class vision care experience for patients.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties.
• Organized and able to prioritize multiple tasks under pressure.
• Flexible and able to wear multiple hats in a fast-paced environment.
• Friendly, caring, and patient-centric approach.

Responsibilities

• Provide patients a personalized check-in/out experience.
• Verify and educate patients on insurance options at check-in/out.
• Assist with appointment confirmations and patient outreach.
• Manage multiple phone lines, greet walk-ins, and schedule appointments.
• Cross-train to other office support roles as needed.
• Collaborate with doctors to ensure seamless patient experience.

Skills

Front desk

Customer service

Phone multitasking

Insurance knowledge

Tools

Microsoft Office

Job description

MyEyeDr. is seeking a Patient Service Coordinator in Evanston to professionally manage front desk operations during check-in and check-out, delivering personalized patient experiences. Training will be provided; some weekend and evening shifts are required to support patient care and office workflows.

The role emphasizes insurance plan verification, appointment confirmations, and collaborative teamwork to ensure a best-in-class vision care experience for patients.