Patient Service Coordinator - Front Desk & Vision Care

MyEyeDr.; Evanston (IL); On-site; USD 21,000 - 27,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator in Evanston, IL to manage front desk operations during check in/out and deliver a personalized patient experience. No optical experience is required as training will be provided, and some weekends/evenings are required.

The wage range for this position is $15.00 to $19.25 hourly, commensurate with experience and office location. This role supports a high-volume vision care environment and involves coordination with clinicians and staff to ensure

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Organized

Job description

MyEyeDr. is seeking a Patient Service Coordinator in Evanston, IL to manage front desk operations during check in/out and deliver a personalized patient experience. No optical experience is required as training will be provided, and some weekends/evenings are required.

The wage range for this position is $15.00 to $19.25 hourly, commensurate with experience and office location. This role supports a high-volume vision care environment and involves coordination with clinicians and staff to ensure