Patient Services Front Desk Specialist

Mercy; Edmond (OK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy in Edmond, OK seeks a friendly Patient Service Representative to warmly greet patients and visitors at the front desk. You will manage front desk operations, schedule appointments, collect basic information, and route questions to the right teams.

We value clear communication, confidentiality, and compassionate service. Training includes Clinic Core Front Desk training post-hire, with growth opportunities within Mercy’s patient-centered network.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficiency in basic computer skills, data entry, and word processing.
• Strong customer service skills with empathetic, patient-focused approach.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Schedule appointments and collect/verify basic patient information.
• Provide courteous assistance and route inquiries to the appropriate teams.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy & confidentiality

Resilience under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy in Edmond, OK seeks a friendly Patient Service Representative to warmly greet patients and visitors at the front desk. You will manage front desk operations, schedule appointments, collect basic information, and route questions to the right teams.

We value clear communication, confidentiality, and compassionate service. Training includes Clinic Core Front Desk training post-hire, with growth opportunities within Mercy’s patient-centered network.