Patient Experience Specialist (Front Desk)

Mercy; Yukon (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy in Oklahoma is seeking a Clinic Front Desk professional responsible for greeting patients and visitors, entering patient information, scheduling appointments, and processing documentation with accuracy. This role requires strong verbal and written communication, basic computer skills, and a courteous, patient-focused approach in a healthcare setting.

You will protect patient privacy, adapt under pressure, and complete Clinic Core Front Desk Training post-hire.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and coordinate front desk activities.
• Enter patient information accurately and schedule appointments.
• Process documentation with attention to detail.
• Maintain patient confidentiality and privacy in all interactions.
• Demonstrate adaptability and professionalism in a fast-paced environment.

Skills

Communication skills

Basic computer skills

Customer service

Attention to detail

Privacy/confidentiality

Adaptability

Front desk training

Education

High school diploma

Job description

Mercy in Oklahoma is seeking a Clinic Front Desk professional responsible for greeting patients and visitors, entering patient information, scheduling appointments, and processing documentation with accuracy. This role requires strong verbal and written communication, basic computer skills, and a courteous, patient-focused approach in a healthcare setting.

You will protect patient privacy, adapt under pressure, and complete Clinic Core Front Desk Training post-hire.