Patient Concierge & Front Desk Specialist

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy in Oklahoma City seeks a Patient Service Representative to be the first point of contact for patients and visitors. You will ensure a positive, seamless patient experience by managing front desk operations and workflows at the clinic.

Strong communication, confidentiality, and professionalism are essential as you handle check-ins, scheduling, and patient information, with training provided post-hire.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in data entry and word processing.
• Excellent customer service and professional interactions with patients and visitors.
• Accurate entry of patient information and scheduling.
• Maintain patient confidentiality and privacy.
• Remain adaptable and composed under pressure.
• Complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Coordinate patient check-in/out and scheduling workflows.
• Assist with processing documentation and patient information.
• Maintain confidentiality and privacy in all interactions.
• Collaborate with clinical staff to support smooth patient flow.

Skills

Verbal & written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Adaptable under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy in Oklahoma City seeks a Patient Service Representative to be the first point of contact for patients and visitors. You will ensure a positive, seamless patient experience by managing front desk operations and workflows at the clinic.

Strong communication, confidentiality, and professionalism are essential as you handle check-ins, scheduling, and patient information, with training provided post-hire.